Have Questions?
Find answers to common questions quickly and easily. Learn more about our services, policies, and support options to get the help you need.
No, there is no swimming possible from any rental boat on Big Bear Lake as per the lake law. All swimming activities must be conducted within 50 ft of shore, however rental boats must stay in the middle of the 5 mile per hour zone of the lake which is approximately 200-300 ft away from shore and marked with white cylindrical buoys. We will be happy to point out some swimming areas on your map once you have returned from your rental!
No, all rental boats must stay in the middle of the 5 mile per hour zone of the lake which is approximately 200-300 ft away from shore and marked with white cylindrical buoys. The shoreline of Big Bear Lake is beautiful, but even in areas that look sandy or have docks, there are lots of boulders, weeds, and debris that hide just under the surface of the water. The lake level is regularly low, which may render certain docks unusable. To keep you having fun and to keep our boats afloat and running their best, we ask that you respect the distance rules and keep to deeper water. We’re happy to point out our favorite areas that you can enjoy safely – just ask at the dock!
No, unfortunately on Big Bear Lake it is illegal to tow anything behind a rental vessel. However, we do offer this as a charter service with professional drivers and instructors if you want to brush up on your wakeboarding, waterskiing, wakesurfing and more. If you want to get out for some laughs on a tube, we’re plenty happy to book you a tubing charter as well!
To rent or drive a pontoon boat, you must be 21 or older with a valid driver’s license and credit card.
For jet skis, you must be 18 or older with a valid driver’s license to drive. No one under 18 is allowed to drive a jet ski. Passengers must be 5 years old or older to ride with an adult driver.
- Tickets for the Miss Liberty tour are non-refundable at any time.
- The cancelation policy for Big Bear Watersports and Waterpark can be found here. FAQs — Big Bear Watersports School
- GetBoards’ cancellation policy requires notice at least 24 hours in advance, submitted by phone or email. To cancel, please email info@getboards.com. There is no fee for cancellations made within this time frame.
Yes, the security deposit is $300
Can we park the pontoon on the beach?
Yes, but the cooler will be inspected for glass bottles or any type of glass including glass cups as it is not allowed by lake patrol.
Life jackets are required for passengers under 12 years old.
No, bbq’s are not allowed due to fire hazard.
Memorial Day to Labor Day Weekend:
- Up to 6pm Friday, Saturday & Sunday
Winter:
- 5:00pm
Yes as staff needs to be on hand to receive the rental back into the marina. Also, please be aware that office hours are different during the summer and winter.
All staff is fully trained on boat driving and safety and will instruct you with proper boat handling methods.
Nope. All you need is a valid drivers licence for your country.
